These General Terms and Conditions of Sale define the rights and obligations of all parties involved in transaction processes made through www.rbstore.fr. They regulate all steps necessary for implementing and monitoring orders.
RBDRINKS® reserves itself the right to adapt or modify these terms and conditions at any time without prior notice. If so, at the time of order placement, current terms and conditions will be applied.
- Seller identification:
7 Av. Clément Ader, Lot-D
94420 Le Plessis Trévise-France
Siret : 522 947 126
TVA/VAT: FR56 522 947 126
1.2. RBSTORE® name and website (www.rbstore.fr) are property of RBDRINKS® society.
1.3. Our trademark:
Our brand is registered under the number 009090812. All copies of our models used for commercial purposes are strictly prohibited under prosecution penalty.
- General Terms and Conditions of Sales Enforcement
The customer declares to have read and accepted the terms and conditions hereby presented before placing an order. Order validation by customer implies the full acceptance of all terms and conditions.
- End-customer online shopping
Through the website: www.rbstore.fr.
Orders will be validated by RBDRINKS® after payment confirmation. When the order is confirmed, you will receive an email stating that your order is being prepared.
Online sales made through this website are intended to provide an international coverage.
RBDRINKS® cannot be held responsible for any problems, disturbance or disruption during or after connection to our website, as well as all the possible consequences of its use.
RBDRINKS® considers that, when placing an order, the customer is stating that he has fully accepted these general terms and conditions of sale. Furthermore, it is considered that by clicking the “Buy” button, he has taken notice of the various stages of order placement process and validated them. Filling all required fields is one of the conditions for order registration and confirmation. The order is final only after validation by RBDRINKS®.
RBDRINKS® reserves itself the right to refuse the registration from customers who have a dispute in progress or do not provide sufficient guarantees of solvency.
Only products displayed on the website are available – subject to stock availability.
- Payment Conditions:
Unless stated otherwise, all payments are made by credit card (MB card, Visa card, Eurocard and Mastercard). The introduction of the card number and its expiration date is performed on the CIC (Credit Mutuel) server and respects the 3D Secure standard ensuring the security and confidentiality of data provided. No customers’ banking information is transmitted by the website. The payment is made directly from the bank. CIC does not have access to data nor does it save it on its servers. For this reason, they are requested in each transaction.
4.1 Product price:
Prices are presented in euros, taxes included. Please note shipping costs are not included. Customs duties, taxes or other charges related to the importation of goods are the responsibility of the order’s recipient.
RBDRINKS® reserves itself the right to change the prices indicated at any time without prior notice. Nevertheless, products will be invoiced to the value set at the moment of order confirmation.
- Delivery and transportation:
The parcel will be delivered to the delivery address provided by Colissimo during the ordering process. Delivery time after order confirmation goes from 48h to 72h in France and from 3 to 7 business days in other countries, depending on your location.
If the delivery time exceeds the limit indicated for some reason beyond our control, the parcel will be delivered by a new arranged date. In case of deadline breach, this cannot result in the cancellation of the order or penalties.
5.1 Delivery time:
The parcel will be delivered to the delivery address provided during order confirmation. However, if for some reason you are not able to be present at the given address by the time the order is delivered, the parcel will be stored in the nearest Colis facilities.
5.2 The right to return:
RBDRINKS® guarantees the customer the right to return the goods within 5 working days from the delivery date when it is not as described or is defective. Please note the return shipping costs are the responsibility of the customer.
In any other situation, only products returned in perfect conditions for resale, unused and in original packaging will be accepted. After the return, customer will receive a credit note in the amount of the returned order. Products sold and shipped by RBDRINKS® must be returned to our warehouses.
Returns must be accompanied by a copy of the purchase invoice for optimal management.
5.3 Cancellation policy:
In the context of distance selling, by mail or via Internet, the consumer has the right to change his mind and shall be able to exercise his right of withdrawal within 14 days without having to justify his intentions or pay penalties – except, if applicable, the returning costs. The withdrawal period of 14 days established by Hamon law is applicable to all contracts concluded after June, 14 2014 and start counting from the day of order delivery. Products for which the withdrawal right has been exercised must be returned by customer in good conditions, complete, unused, properly protected in original packaging and accompanied by a copy of the purchase invoice for optimal management.
5.4 After-sales Service Conditions and Guarantees:
An invoice, taken as a guarantee, is provided at the time of order reception.
All products sold are subject to strict quality control to ensure its normal use. Thus, RBDRINKS® ensures the compliance of the products delivered to the technical regulations.
Quality: The customer cannot exercise any right to warranty if proper handling standards are not respected. Used products are not covered by the exchanges and returns policy (excluding defective products and specific cases, as foreseen in Art. 5.2).
- Data protection:
You may find below RBSTRORE’s data protection policy.
6.1. How we process your personal data
So that we can better process your order, we require some personal details:
- First name, last name and address, necessary for proper delivery routing;
- Email address, where the order confirmation and/or any information must be sent;
- Phone number, in order to request any additional information;
- Your account number for identification.
- Your bank details, for order payment.
Please note that all fields marked with (*) are mandatory. Unmarked fields refer to optional data, so they will only be processed for statistical and personalized service purposes.
- Freedom of information
The data recorded on www.rbstore.fr will be stored and used in accordance with the law of January 6, 1978 relating to data processing and freedoms. Users of this website have the right to access, rectify and delete their personal data in RBDRINKS® – 94420 Le Plessis Trévise.
RBDRINKS® submitted this website to the National Board of Computing and Liberties (CNIL – France).
- Intellectual Property:
Certain elements (texts, illustrations, studies and videos) presented on www.rbstore.fr are protected by laws on intellectual property and copyright which exclusively belong to RBDRINKS®. Furthermore, trademarks, logos, graphics and animations displayed on the website are exclusive property of RBDRINKS®.
That said, customers must refrain from making any reproduction of the studies, videos, trademarks, logos or any other element included in the content of this website without prior written consent of RBDRINKS®.
- Reservation of Ownership:
The seller reserves itself the ownership of sold goods until full and effective payment. Failure to pay may result in vindication of goods by RBDRINKS®. These provisions do not prevent the transfer to the buyer, at the time of delivery, of the loss and deterioration risks of the sold goods.
- Legal Clauses:
These General Terms and Conditions of Sale (like any agreement established with the RBDRINKS® society) are subject to French law and apply to all orders. In case of dispute, the parties expressly agree to obey the exclusive jurisdiction of the courts of Créteil, even in the case of appeal in warranty from the seller.
RBDRINKS® – France
94420 Le Plessis Trévise-France